What cleaning method is used?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.
Do I need to vacuum before?
A light vacuuming in the traffic areas is recommended but not required. We always vacuum ourselves before the cleaning begins.
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Do I need to move the furniture?
No! We will move the necessary furniture to clean the area.
How long does it take to dry?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours depending on the area.
Will cleaning my carpet make it get dirtier quicker?
This problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
Do you guarantee the removal of all stains?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
